We recommend that you read this document which contains information about personal data collection, how it is used and shared, and this document also provides you with choices about this data.
It is recommended to read the document before activating your account, and in case there are any inquiries, you can contact us at 0432317881.
The privacy policy of the "Lwyn" application guarantees the protection of personal information of users and drivers. It is also committed to protecting the confidentiality of information and not sharing it with third parties without the express permission of the respective users, unless such sharing is required by law.
In addition, personal information is collected afairly and transparently, and is used only for the purposes of operating the application and improving its services. Personal information is secured by appropriate security measures to maintain the confidentiality and integrity of data.
Lwyn is committed to complying with laws and regulations related to the protection of personal data and achieving the highest levels of security and privacy for its users.
The "Lwyn" application is an application concerned with providing a service for passenger transportation in the Syrian Arab Republic. The application aims to provide a convenient and safe transportation service for users across the country. The app relies on mobile technology to connect passengers with drivers registered with the app.
The "Lwyn" application generally targets all individuals who need passenger transportation service in the Syrian Arab Republic. Users can be from different age groups and socio-economic backgrounds. The application is designed to meet the needs of all users, regardless of the target group.
The application provides different options to the passengers, and allows the users to choose the type of preferred vehicle and other transportation-related preferences. It also provides various payment options to meet the needs of different target groups.
In addition to commuters, the app also targets drivers who want to save on transportation and increase their income. Drivers interested in joining the "Lwyn" network can register as drivers and take advantage of job opportunities and connect with potential clients.
The "Lwyn" app is a passenger transportation application based on mobile technology. The application provides an easy and convenient service for users who need transportation within the Syrian Arab Republic.
The work of the application falls into the following steps:
１- Register and create an account: Users download the app and create a personal account using their personal information and contact details.
２- Determine the starting and destination location: Users can determine their current location and desired destination location using the mobile phone maps available in the application.
３- Choose Vehicle Type and Preferences: Users can choose the preferred type of vehicle for their transportation, such as small cars or full-size cars. They can also specify other preferences. The trip's estimated cost, distance, and duration are also displayed.
４- Completing the reservation: After confirming the information and estimates, the user confirms the reservation and confirms the transfer request.
５- Display information: The application displays information about the driver assigned to the trip, including his name, rating, vehicle information, and trip number.
６- Trip tracking: Users can track the status of the vehicle sent to them and know the expected arrival time.
７- Safe payment: The application provides multiple payment options for users, including cash and electronic payment, in order to provide ease and security in the payment process.
８- Excess amount confirmation: Before the payment process is completed, the driver will be shown the total amount of the delivery.
９- Money transfer: After the driver confirms the financial difference, the financial difference is transferred from the driver's account to the passenger's account directly to his wallet.
１０- Transfer Confirmation: After the transfer is successful, a confirmation is displayed to the driver and the user that the funds have been successfully deposited into the passenger's wallet.
１１- Rating and Review: After the trip is over, the app allows users to rate the driver and provide feedback about their experience.
The work of the application aims to facilitate and facilitate the transportation process for users and to provide a smooth and reliable experience for passengers in the Syrian Arab Republic.
"Lwyn" application provides Tow options for the payment and collection mechanism:
１- Cash: Users can directly pay the cost of the trip to the driver upon reaching their destination. In this case, the estimated amount of the trip is determined before departure.
２- Payment via e-wallet: Users can pay via an e-wallet available in the application, which is provided with amounts exclusively by the company as compensation or reward, or through referral codes, or from the driver’s account to the user’s account in the event that an amount more than the delivery value was paid and wanted Deposited in his account as a result of the lack of coins of small denominations. The cost of the trip is collected securely and encrypted online, and payment is approved through the e-wallet.
These multiple payment mechanisms provide flexibility to users, as they can choose the most appropriate and most convenient option for them when completing the payment and collection process. advanced security measures to protect users' data and ensure its privacy.
- The user has the right to cancel the order before the arrival of the driver and within the period specified by the company.
- The company has the right to cancel the order if the number of passengers exceeds the law.
In general, if canceled Just-in-time booking As per "Lwyn" policy, all or part of the booking cost may be refunded. However, users should keep in mind that a cancellation fee may apply in case of late cancellation or no-show.
To properly operate the Lwyn application and to provide the transfer service optimally, some access permissions are required on the user's mobile phone. Some of the common permissions that the app needs include:
１- Location access: The application needs to access the user's current location information, so that it can determine its location and provide convenient transportation. This requires allowing access to mobile location services.
2- Storage access: Sometimes the application needs access to photos and files stored on the mobile phone to view drivers' personal photos or upload necessary documents. This helps verify the identity of drivers and provide detailed information to users.
It is important for users to know that when an app is granted these permissions, they must handle the app securely and trust the app's reliability. It is also advised to check the privacy and security policy of the application and ensure that personal information is treated confidentially and securely.
"Lwyn" application provides the service of receiving complaints from users to improve the quality of service and address any problems that may arise. The application provides two options for submitting complaints:
１- Specific Complaints: Users can make a specific complaint about a specific flight experience or dealings with a specific driver. In this case, users are able to specify the complaint details such as flight number, driver name, and description of the specific problem. This helps in identifying the case and directing it to the concerned party for follow-up and the necessary intervention.
２- General Complaints: Users can also submit general complaints about recurring problems or improvements they would like to see in the service in general. Such complaints are directed to the customer support team or the administrators section of the application for consideration and appropriate action.
In general, users should head to the Support or Settings section of the app to find the option to file a complaint and proceed with it. The complaint must be submitted credibly and accurate and appropriate details must be provided to effectively handle the complaint. The customer support team handles and responds to complaints quickly and effectively to improve users' experience.
"Lwyn" application may provide various offers and discounts to users on a regular basis or at specific time periods. This is intended to encourage users to use the application and to motivate them to continue using the transportation services it provides.
The offers and discounts that the application may offer vary according to market needs and the approved marketing strategy. This may include:
１- Promotional Codes: Users can get special promotional codes which they can use to get discounts or special offers when booking their flights.
２- Time discount offers: The application can announce specific time periods in which discounts or discounts are offered on the cost of trips, such as special offers for holidays or special events.
３- Loyalty Programs: The Application may provide a loyalty program in which Users can subscribe and collect points or discounts when they use the Service frequently.
These offers and discounts are intended to enhance the use of the application and enhance user satisfaction, and may vary between places, periods and terms of use. Users are advised to check the specific details and terms of each offer or discount before using it.
User rights and responsibilities and mechanisms of protection and privacy of his information:
１- The right to evaluate trips and drivers' experience: the user has the right to evaluate the trips he has taken and his experience with drivers to enhance transparency and provide valuable feedback to the company and other users.
２- The right to cancel the request: The user has the right to cancel the request in the event that his plans or circumstances change, taking into account the terms and policies specified by the application.
３- Right to protection and privacy of personal information: The user has the right to have his personal information protected, collected, used, processed and shared in accordance with applicable laws and the applicable privacy policy.
１- Payment of the cost of the trip: the user shall pay the full cost of the trip according to the specified prices, in a timely manner and through the available payment methods.
２- Act responsibly: The user must act responsibly while using the application, and not cause inconvenience or harm to drivers or other users.
１- Protection of personal information: The application undertakes to protect the user's personal information saved on its system and to take the necessary security measures to prevent unauthorized access or illegal use of that information.
２- Legitimate use of information: The application is committed to using the user's information in a lawful manner in accordance with the purposes specified in the privacy policy, and not to share that information with third parties without the express permission of the user.
３- Reporting Privacy Violations: The application provides a mechanism for users to report any privacy violations that may occur, and undertakes to address such complaints and take appropriate action accordingly.
４- Where to store information: The application is committed to storing all personal information on dedicated servers within the Syrian Arab Republic
１- Right to control the application: The responsible party owns the intellectual property rights and full control of the “Lwyn” application. This means that it reserves the rights to the design, interface and functionality The content provided in the application.
２- Obligation to provide the service: The responsible party is responsible for providing the "Lwyn" service correctly according to the specified standards and conditions. The responsible party must ensure that the application is continuously available and respond to users' needs effectively.
３- Preserving security and privacy: The responsible party must take the necessary measures to protect users' security and privacy. It shall implement appropriate security measures to protect personal information and handle it in accordance with the Privacy Policy.
４- Compliance with laws and regulations: The responsible party must comply with the laws and regulations in force in the Syrian Arab Republic, including laws related to transportation, digital services and data protection.
５- Dealing with complaints and problems: The responsible party must deal effectively with complaints and problems faced by users in the application. The responsible body shall provide a mechanism for receiving and responding to complaints and take the necessary measures to resolve problems as soon as possible.
Lwyn provides users with the ability to order and transport passengers with ease and convenience. Service availability details include:
１- Smartphone App: The "Lwyn" app is available on smartphones and can be downloaded from the official app store. The application allows users to request transportation service and perform related transactions with ease and in a timely manner.
２- Around the clock availability: The "Lwyn" service is available around the clock, allowing users to request transportation at any time of their convenience, day or night.
３- Coverage of different regions: The “Lwyn” application is available in a wide range of regions within the Syrian Arab Republic, allowing users to access the service in different locations.
４- A variety of transportation options: "Lwyn" provides multiple transportation options, including regular taxis, luxury cars, and other options upon request. Users can choose the option that best meets their needs and preferences.
５- High level of quality and security: "Lwyn" strives to provide users with high quality and safety service. Drivers are carefully selected according to specific criteria, and provide safe and clean transportation.
Please note that service availability may vary based on your geographic location and the region in which Lwyn operates. Users are recommended to download the App and see exact details about the availability of the Service and the areas covered before using the Service.
The marketing process in the context of the "Lwyn" application includes:
１- Introducing the service: Marketing efforts for “Lwyn” include introducing the service and its features. The focus is on providing a comfortable and easy transportation experience to the users and achieving their satisfaction.
２- Targeting the audience: The appropriate target audience for the "Lwyn" application is identified and targeted. This may include people looking for an easy and reliable mode of transportation in the covered area.
３- Use of Marketing: Various marketing methods are used to promote “Lwyn”, including online advertising, social media marketing, and local promotions.
４- Offers and discounts: Offers and discounts can be used to attract new users and promote application usage. Discounts may be offered to first users or promotions for a limited time.
５- Feedback and Reviews: Receiving positive feedback and reviews plays an important role in the marketing process. Users are encouraged to provide ratings and feedback on their experience with the app, which helps build a positive reputation and attract more users.
Please note that marketing strategies may vary according to the needs of the application, the target audience and the target market. Local legislation and ethical practices must be observed in all marketing activities.
In the event that the user violates the usage policy in the "Lwyn" application, the responsible party can take several measures to deal with the violation. These procedures may include:
１- Initial warning: An initial warning can be sent to the user to alert him of the violation he has committed and to clarify the violating policy.
２- Account Suspension: If the violation continues or repeated violations are committed, the user's account may be temporarily suspended. This means that the user will not be able to access the application services until the issue is resolved or the suspension period expires.
３- Account Termination: In case of serious or repeated violations and the user's non-compliance with the specified policy, the user's account can be permanently terminated. Thus, all information and data associated with the account will be removed.
４- Reports to the concerned authorities: In the event that legal violations are committed or the user causes harm to others, the responsible party can take additional actions such as submitting a report to the concerned authorities, such as legal authorities, to take the necessary action.
Please note that the specific procedures may differ according to the policy adopted in the "Lwyn" application. Users are required to comply with the specific usage policy and applicable laws to avoid any offenses and to maintain their proper and responsible use of the Application.
Modification of the usage policy of the "Lwyn" application can be made at any time by the entity responsible for the application. Modification of the Terms of Use can occur for a variety of reasons, such as changes to the Service, to improve security and privacy, or to comply with new laws and regulations.
When changes are made to the usage policy, the responsible party usually takes a notice of changes where users are notified of the changes made in the usage policy. This is usually done by sending notifications through the application or by SMS message to the number registered with the user.
Users must also adhere to the new usage policy after making modifications, and it is preferable to read it carefully. If there is any If you have questions or objections to the modifications, the user should contact us for additional clarifications.